Return & Shipping Policy

Hat orders can take anywhere from 2-6 weeks to ship.You will be notified at the time of ordering the estimated time, and a tracking number will be provided up confirmation of shipping.

Due to the handcrafted, custom nature of our felt hats, we are unable to accept returns or offer refunds. Because each hat is made specifically according to your chosen style, size, and embellishments, it cannot be resold to another customer.

We highly recommend reviewing our sizing guide and hat customization options carefully before placing your order. If you have any questions about sizing or customization, please don't hesitate to contact us before finalizing your order.

In the rare case that your hat arrives damaged during shipping, please contact us immediately and we will be happy to arrange a replacement.